Frequently Asked Questions

At FloralMate, sustainability means making thoughtful packaging choices without compromising product quality, protection or presentation.

We work with floral businesses, wholesalers, distributors and brands to develop packaging that meets practical requirements while helping reduce unnecessary environmental impact. Our current sustainability focus includes kraft paper, FSC-certified paper options and paper-based floral packaging.

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Getting Started & Custom Orders

The minimum order quantity varies by product, material, size, and customization method. Standard products may have lower requirements, while custom printing, colors, or structures usually require a higher quantity. Please send us the product details for confirmation.

Yes. Existing samples may be available for material, color or quality evaluation. Customized samples can also be developed when required. Sample availability, cost and preparation time will be confirmed after reviewing your request.

Customization options vary by product and may include size, material, color, thickness, shape, printing, logo application, surface finish, and packaging. Send us your specifications, reference images, or artwork so we can evaluate feasibility.

Send us the product type, dimensions, material, color, quantity, artwork, intended use, and required delivery date. Our team will review the information and respond with recommendations, quotation details, and the next steps.

Please provide AI, PDF or high-resolution image files (300 dpi or above). Our design team offers free file checking and can assist with simple design adjustments before production.

Yes, OEM and private label services are available, including logo printing, custom labels, tags and packaging. Please share your brand requirements when inquiring.

Products, Materials & Quality

Yes. Our wrapping papers, flower bags and flower boxes are all tested and compliant with EU REACH regulations and the heavy metal requirements under PPWR (Packaging and Packaging Waste Regulation). Test reports are available upon request. Please let us know your market’s compliance requirements when inquiring, and we will provide the corresponding documentation.

Yes. We offer FSC-certified paper, recycled kraft paper, and biodegradable or compostable materials. Please let us know your market’s environmental requirements, and we will recommend compliant solutions.

Colors are confirmed against Pantone codes or approved physical samples before production. For bulk orders, pre-production samples or photos can be provided for your approval before mass production.

Please store in a cool, dry place away from direct sunlight and moisture. Natural materials (willow, wood, paper,eternal flowers and soap flowers) should be kept indoors; prolonged humidity may cause mold or deformation.

Pricing, Payment & Production

We accept T/T (typically 30% deposit, balance before shipment). Trade terms include FOB, EXW and CIF. Other arrangements can be discussed for long-term partners.

Standard products: approximately 7–15 days after order confirmation. Custom orders: approximately 15–30 days depending on complexity, plus sample approval time. During peak seasons (Valentine’s Day, Mother’s Day), please book capacity in advance.

Yes. You can combine different items in one order and one shipment, which helps save shipping costs. We will optimize the loading plan for mixed cartons accordingly.

Shipping & Delivery

Yes. International shipping can be arranged to most major markets. Depending on the order volume, destination, and delivery requirements, we can recommend express courier, air freight, sea freight, or consolidated shipping.

The shipping method depends on the product type, shipment volume, destination, required delivery time, and handling needs. Our team will recommend a practical shipping solution when preparing your quotation.

Delivery time includes both production and transportation. The exact schedule depends on product availability, customization requirements, order quantity, destination, and shipping method. An estimated timeline will be provided with your quotation.

Fragile products are packed according to their material, shape and shipping method. Protective solutions may include dividers, foam inserts, reinforced cartons, inner boxes and palletized packaging to reduce movement and breakage during transit.

Yes. Palletized shipping can be arranged for bulk, heavy or fragile products when necessary. Whether a pallet is required will depend on the shipment size, product characteristics and destination.

Please provide the delivery address, postal code, contact details, and information about the receiving location. For larger freight shipments, it is also helpful to confirm whether the location has a loading dock, forklift, or other unloading facilities.

Stock and Availability

Stock availability varies by product. Some standard products may be available for prompt shipment, while customized products and certain colors, sizes, or seasonal items are produced according to confirmed requirements.

If a requested product is unavailable, our team will advise the expected availability and discuss suitable alternatives, such as a similar material, color, size or design.

Stock or production capacity may be reserved for repeat orders, seasonal programs, or scheduled purchasing projects. Please get in touch with our team in advance so we can review the required quantities and delivery schedule.

Returns and Quality Issues

Please contact us within 7 days of receipt with the relevant product details, quantities, photos or videos, packaging condition and shipment information. Our team will review the issue and provide an appropriate solution based on the confirmed cause.

If the delivered products do not match the confirmed specifications, approved sample or agreed quality requirements, please contact us within 7 days with supporting photos, measurements or inspection details. We will investigate the issue and discuss the appropriate corrective action.

Because customized products are made to the buyer’s approved specifications, they are generally not returnable for preference changes or incorrect information supplied by the buyer. Quality defects or production errors will be reviewed separately.

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